Contact Us






Contact

How Can We Help?


Whether you have a question about a pergola, need help choosing the right dining set, or want to check on an order, we are happy to assist.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel


Email

support@PatioEstate.com
Replies within 24 hours

Phone
509-461-2951

Mon–Fri 9am–5pm PST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long will it take for my order to arrive?

Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the order date. You will receive tracking information once your order ships.

Do you offer free shipping on patio furniture?

Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). There is no order minimum required. Every shipment includes tracking so you can follow your furniture from our warehouse to your patio.

What is your return policy for outdoor furniture?

We want you to love your new patio pieces. If something does not work out, please contact our team within the return window outlined in our Return Policy page. We will walk you through the process and make it as straightforward as possible.

Can I exchange an item for a different size or style?

Absolutely. If you need a different configuration or style, reach out to us and we will help coordinate the exchange. We recommend contacting us before shipping anything back so we can ensure the replacement item is available and reserve it for you.

How do I choose the right pergola size for my space?

Start by measuring the area you want to cover, leaving at least 12 inches of clearance on each side for airflow and aesthetics. Our product pages include detailed dimensions and coverage specs. If you are still unsure, send us your measurements and we will recommend the best fit.

Are the outdoor dining sets weather-resistant?

Our outdoor dining sets are designed for year-round use and built with materials suited to withstand sun, rain, and temperature changes. Each product listing details the specific materials used. For extended longevity, we recommend using furniture covers during harsh weather or extended periods of non-use.

Do you charge sales tax on orders?

Sales tax, if applicable, is calculated and displayed at checkout.

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Availability

Business Hours


Monday – Friday 9:00 AM – 5:00 PM PST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Quick Responses

Every message is reviewed by our team and answered within one business day, often sooner.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Built for Outdoors

Every piece in our collection is designed with weather-resistant materials suited for patio and garden use.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment.

Owned and operated by Patio Estate LLC — 100 N Howard St Ste R, Spokane, WA 99201